Back to a role based management

posted by Holsje on Saturday, August the 29th at 1:01 AM
Hello everybody,

Today I'm happy to share we've gotten to a new role based management system, much like we used to have in the past. This in order to losen the pressure that's been on Russell's shoulders lately.

The new roles will be fulfilled as following:


Community Manager (Holsje / Xilent) Available


  • First in line for written feedback about players and the server.
  • Works closely with the marketing manager, managing the Forums, Discord IRC and any other social media outlets.
  • Monitors sentiment among the players. Makes sure that frequent concerns, complaints and problems are appriopriately relayed to other managers.

Crew Manager (Holsje)


  • First in line for written feedback about administrators.
  • Lead administrator, sets policies and resolves issues amongst administrators.
  • Monitors sentiment among administrators. Makes sure that frequent concerns, complaints and problems are appriopriately relayed to other managers.

Development Manager (Russell)


  • Ensuring that Las Venturas Playground is available.
  • Ensuring that critical issues are resolved in a minimum amount of time, and releases happen with minimal disruption after testing on the staging environment.
  • Ensuring that the server continues to evolve based on feedback from players, administrators and there own vision.

General Manager (Russell) Available


  • Ensuring coherence among the management team.
  • Monitoring of sentiment across players, administrators and Managers, picks up on trends and proactively actions on them.
  • Monitoring of comparable SA-MP servers to identify competition and opportunities.

Marketing Manager (Xilent / Ricky)


  • Responsible for management of the forums, Discord, IRC and other social media outlets, including, but not limited to, Facebook and Twitter.
  • Ensuring that the platforms stay fresh and innovate —try out new things and collaborate with players and administrators on driving them forward
  • Driving (or helping out with) events on the server.

Radio Manager (Optional / Available)


  • Development of policies and rosters in maintaining LVP Radio, and ensuring that people who want to stream, are able to stream.
  • Ensuring that LVP Radio stays fresh and innovative —healthy mix of music styles, listening to and responding to player feedback, advertisements.

[hr]

What does that mean for you?

Not much will change besides you knowing whom to go to with certain issues. Best will stay to create a ticket on discord or a topic on the forums. If needed an administrator can always redirect this to the respective manager.

- You have an issue with another player or crew member?
You'll first try and talk it out with said person. If this does not bear any fruit then you can either create a topic in the Complaints section, create a new ticket on Discord or messaging the respective manager.

- You want to host a cool event on LVP?
Feel free to do so, if you're not sure about it or need some help you can either create a topic on the forums, create a new ticket on discord or contact the marketing manager.

- You would like to make the LVP radio happen again?
Feel free to create a ticket on discord or open a topic on the forums. We'll see what we can do from there.

- You have an issue with one of the specific managers?
As always, you should first try to resolve this with the person yourself. If this is not working out you can always create a ticket and mention that you request to be helped out by somebody else.

On behalf of the Las Venturas Playground Management,

Holsje